1. What is Moda Aziza?
Moda Aziza is an online fashion store offering a curated collection of sandals, heels, accessories, bags, apparel, and boots. We focus on providing high-quality, stylish, and trendy pieces to elevate your fashion game.
2. Do you offer international shipping?
Yes, we ship worldwide! Please note that shipping times may vary depending on your location.
3. How long will it take to receive my order?
Shipping times vary depending on the shipping option selected and your location. On average, it takes 5-12 business days for standard shipping. Once your order is shipped, you'll receive a tracking number.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s website.
5. What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please note that certain items such as accessories may be non-returnable for hygiene reasons.
6. How can I contact Moda Aziza's customer support?
You can reach our customer support team via email at modaazizallc@gmail.com or through the contact form on our website. We aim to respond within 24-48 hours.
7. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options like Apple Pay and Google Pay.
8. How do I know which size to order?
We provide a detailed sizing chart for every product to help you choose the perfect fit. If you're unsure, feel free to reach out to us, and we’ll be happy to assist!
9. Can I cancel or modify my order after it's been placed?
Once your order is confirmed, we begin processing it immediately. However, if you need to make changes, please contact us within 24 hours of placing the order, and we’ll do our best to accommodate your request.